pro444 Privacy Policy — How We Handle Your Data

pro444 is an online gaming platform operating at pro444.win and designed specifically for players in Pakistan. When we refer to "pro444", "we", "us" or "our" in this Privacy Policy, we mean the operator of the pro444 platform and all services associated with it.

This Privacy Policy applies to all personal data collected and processed in connection with your use of the pro444 website, the pro444 mobile app, and any related services — including sports betting on cricket, PSL, T20 and other sports, live casino games, slots, bingo, and all payment processing in PKR.

If you have questions about this policy or how your data is handled, our support team is reachable via the in-platform live chat or at the email address listed in the Contact section below. We aim to respond to all data-related enquiries within five business days.

pro444 collects personal data through several means — directly from you when you register or interact with the platform, automatically as you use the platform, and occasionally from third parties such as payment processors. The categories of data we collect are as follows:

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data. We also do not collect the full card numbers or full account numbers of any payment method — only the references or last-four-digit identifiers required for transaction matching.

pro444 uses your personal data for the following purposes:

• Account management: Creating and maintaining your player account, processing login requests, and enabling you to access all platform features including casino games, sports betting and bingo.
• Payment processing: Facilitating deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and processing withdrawal requests to your verified payment account.
• Identity verification: Confirming that you are who you say you are, that you meet the minimum age requirement of 18, and that your payment methods are registered in your name.
• Customer support: Responding to your questions, resolving account issues, processing complaints, and assisting with responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: Analysing usage patterns and game engagement data to improve the platform, identify technical issues, and develop new features that Pakistani players will find useful.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and any other conduct that is prohibited under our Terms and Conditions.
• Communications: Sending you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. Where you have opted in, we may also send promotional communications about offers and new games — you can opt out of marketing messages at any time from your account settings.
• Legal compliance: Meeting any obligations required by applicable law, including record-keeping requirements and responding to lawful requests from authorities.

pro444 does not use your data to build profiles for third-party advertisers, and we do not engage in automated decision-making that produces legal or similarly significant effects on your account without human review.

pro444 processes your personal data on the following legal grounds:

• Contract performance: Much of the data processing we carry out is necessary to deliver the service you have signed up for — managing your account, processing PKR deposits and withdrawals, and enabling game play.
• Legitimate interests: We process certain data — such as device and usage data — on the basis of our legitimate interests in operating a secure and functional platform, preventing fraud, and improving the service for all players.
• Legal obligation: Some processing is required for us to comply with applicable laws, including financial record-keeping and anti-money-laundering obligations.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent for marketing at any time via account settings, and for cookies via your browser.

pro444 does not sell your personal data. We share data only in the following limited circumstances:

• Payment service providers: When you make a deposit or withdrawal, necessary transaction data is shared with the relevant payment processor — such as JazzCash, Easypaisa, Raast, or the relevant bank — to complete the transaction.
• Identity verification providers: Where we use a third-party service to verify your identity or age, your identity documents and relevant personal details are shared with that provider for verification purposes only.
• Technology and hosting partners: The technical infrastructure that powers pro444 is provided by third-party service providers who are contractually bound to process data only on our instructions and to maintain appropriate security standards.
• Legal and regulatory requirements: We may disclose personal data to law enforcement, regulators, or other authorities where we are required to do so by applicable law, or where necessary to protect the rights, property, or safety of pro444, its players, or others.
• Business transfers: In the event of a merger, acquisition, or asset sale involving pro444, player data may form part of the transferred assets. Players would be notified in advance of any such transfer that materially affects how their data is handled.

All third parties with whom pro444 shares personal data are required to implement appropriate security measures and to use the data only for the specific purpose for which it was shared. pro444 does not authorise its service providers to use your data for their own marketing purposes.

All financial transactions on pro444 are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, debit cards, and mobile wallets. When you deposit or request a withdrawal, the following applies to your payment data:

• pro444 does not store full payment account numbers, card numbers, or PINs. Only a masked reference or last-four-digit identifier is retained for transaction matching and support purposes.
• Payment data is transmitted directly to the relevant payment processor over an encrypted connection. pro444 staff cannot view your full payment credentials.
• Transaction records — including amounts, dates, and payment method references — are retained as required for financial record-keeping and fraud prevention purposes.
• If you request a withdrawal to a payment method different from your deposit method, additional verification may be required to confirm ownership of the new account before the transfer is processed.

If you believe there has been an unauthorised transaction on your pro444 account, contact support immediately via live chat. We will investigate and, where confirmed, take appropriate action including account security review and coordination with the relevant payment provider.

pro444 uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. The types of cookies we use are:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preference, and keep your account secure. These cookies cannot be switched off without breaking core platform functionality.
• Analytical cookies: These help us understand how players are using pro444 — which pages are most visited, where players drop off, and how game sessions progress. This data is aggregated and used to improve the platform experience.
• Preference cookies: These remember choices you have made on the platform, such as display settings or notification preferences, so you do not need to re-enter them on every visit.
• Security cookies: These help detect unusual or potentially fraudulent activity — for example, login attempts from unrecognised devices — and are used to protect your account.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on pro444. Detailed cookie settings and preferences can also be managed through the cookie consent tool available on the platform.

pro444 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to meet any applicable legal, regulatory, or record-keeping requirements. The general retention periods are as follows:

• Active accounts: Personal data is retained for the full duration of your account being active on the platform.
• Closed accounts: Following account closure — whether initiated by you or by pro444 — core account and transaction records are typically retained for a period of five years to meet financial record-keeping and anti-fraud obligations.
• Support and communications: Chat transcripts and support communications are retained for up to two years from the date of the last interaction.
• Marketing data: If you have opted in to marketing, your contact details and preferences are retained until you opt out, after which they are removed from active marketing lists promptly.
• Device and usage data: Aggregated and anonymised usage data may be retained indefinitely for analytics and platform development purposes, as it cannot be linked back to an individual.

When personal data is no longer required, it is securely deleted or anonymised in line with pro444's data disposal procedures. Requests for early deletion are handled in accordance with the rights described in Section 10 below.

pro444 takes data security seriously and has implemented technical and organisational measures appropriate to the nature of the data we hold. These include:

• SSL/TLS encryption for all data transmitted between your device and pro444's servers.
• Encrypted storage of passwords — your password is never stored in plain text and is not accessible to support staff.
• Access controls restricting internal access to personal data to authorised staff who require it for their role.
• Regular security reviews of systems, infrastructure, and access logs to detect and address vulnerabilities.
• Two-factor authentication available for player accounts to provide an additional layer of login security.

While pro444 maintains robust security practices, no system is completely immune to risk. In the unlikely event of a data breach that poses a risk to players, affected individuals will be notified promptly with details of what happened and what steps are being taken to address it.

You also play an important role in keeping your account secure — use a strong, unique password for your pro444 account, do not share your credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

As a player on pro444, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data pro444 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you can request that it be corrected. For basic account details, you can update many fields directly within your account settings.
• Right to erasure: You may request that your personal data be deleted, subject to any legal retention obligations that require us to keep certain records. Where deletion is not possible in full, we will explain the reasons clearly.
• Right to restrict processing: In certain circumstances, you can ask pro444 to limit how your data is used while a query or complaint is being resolved.
• Right to data portability: You can request a copy of data you have provided to pro444 in a structured, machine-readable format where technically feasible.
• Right to object: You can object to processing carried out on the basis of legitimate interests, including direct marketing. For marketing, you can also opt out directly from your account settings or by following the unsubscribe link in any marketing email.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact pro444 support via live chat or at the email address in Section 13. We will acknowledge your request promptly and aim to resolve it within 30 days. Some requests — particularly erasure requests — may require identity verification before we can act.

pro444 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on pro444 requires confirmation that you are 18 or older, and we may request age verification documents at any point to confirm this.

If pro444 becomes aware that personal data has been collected from a person under 18, the relevant account will be suspended immediately, the data will be deleted, and any deposits will be returned. If you are a parent or guardian and believe your child has registered on pro444, please contact support immediately so we can take action without delay.

For further guidance on responsible gaming tools and age controls, please visit the Responsible Gaming page.

pro444 may update this Privacy Policy from time to time to reflect changes in how we handle personal data, changes in applicable law, or updates to the platform. The revised policy will be published on this page with an updated effective date at the top.

For changes that materially affect how your personal data is processed — for example, a new category of data being collected or a change to how long data is retained — registered players will receive advance notice by email or via an in-platform notification. For minor or clarifying changes, the updated policy will be posted without individual notification.

Your continued use of pro444 after a revised policy is posted constitutes your acceptance of the updated terms. If you do not agree with a change, you may close your account and request withdrawal of your balance before the change takes effect.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how pro444 has handled your personal information, please get in touch with our support team:

For questions about responsible gaming tools, self-exclusion, or deposit limits, the Responsible Gaming page has dedicated guidance. For general platform questions, the FAQ page covers the most common topics raised by players in Pakistan.